Worktastic
Worktastic Support

Customer support, right on your website

Embeddable web widget, ticket inbox and online agents — without another tool or context switch.

Support chat

Agents online

Hi! How can we help?

How do I set up the widget?
One script tag is enough — I'll send the snippet.
Write a message…

Why Worktastic Support?

Visitors chat on your site — tickets land in the same workspace as CRM, Inbox and Knowledge Base.

Embed a web widget

One script and a public key — messenger with launcher on any website.

Ticket inbox for the team

Requests from widget, email and forms in one place — with status, priority and assignment.

Agents online

Greeting, offline message and clear availability — for visitors and your team.

Support · Tickets

Widget setup

High
WidgetNew

October invoice

Normal
EmailOpen

Onboarding question

Low
FormPending

Tickets in the agent inbox

Every widget message becomes a ticket. Your team replies with status, priority and assignment — in the same workspace.

  • Channels: widget, email, form and manual
  • Statuses from New to Closed
  • Assignment to support agents

One script. Your brand.

Tune color, position, launcher icon and open animation. Optionally require email and identify known visitors via the Identify API.

  • Configurable greeting and offline message
  • Visitor identify with email, name and custom fields
  • JS API to open and close the chat

Live in minutes

Copy the snippet, drop in your public key — done. No secret on the customer site.

Embed snippet

<script
  src="https://widget.worktastic.io/support.js"
  data-public-key="…"
  async></script>

Color

#0f766e

Position

Right

Icon

Chat

Animation

Fade

Support in the Worktastic ecosystem

Link tickets to CRM contacts, back answers with the Knowledge Base and take form submissions straight into support — one platform.

FAQs about Support

Copy a script tag with your public key onto the website. Optionally set visitor data via JavaScript ($worktastic.push) and control opening/closing the chat.

Team Chat (Messaging) is internal communication. Support is the customer channel: website widget, tickets and an agent inbox for external requests.

Yes. Color, position, launcher icon, animation, greeting and offline message are configured in the workspace — with a live preview.

Requests from the web widget, email, forms and manually created tickets — with status, priority and agent assignment.

Support that starts on your website.

Embed the widget, handle tickets as a team — without another support tool.

Get started