Knowledge, internal and public
Internal wiki for your team and public Help Center for customers — self-service and documentation in one module.
Why a knowledge base?
Documentation for the team, help for customers — without a second tool.
Rich articles
Text, images, videos and code blocks in an intuitive editor.
Smart search
Full-text search with suggestions — answers without waiting.
Wiki & Help Center
Document internally and publish publicly — from the same base.
Erste Schritte mit Worktastic
Wiki for the team, Help Center for customers
Keep internal knowledge and public help articles structured — with categories and search.
- Internal wiki for processes and docs
- Public Help Center
- Categories and tags for navigation
Connected to your workspace
Articles live next to CRM and Inbox — your team finds and shares knowledge where they work.
- Documentation close to the work
- Self-service for recurring questions
- Feedback on missing topics
Fewer routine questions
Good articles ease support load and keep knowledge in the team.
Incoming request
Wie richte ich mein CRM ein?
Suggested articles
FAQs about the Knowledge Base
For your team's knowledge: guides, processes and documentation in one place — instead of scattered across documents and chat threads.
Through search: articles are searchable across the workspace and quick to find.
Yes. View statistics show which content helps — and where the gaps are.
No. The knowledge base lives in the same workspace as CRM, projects and chat — knowledge stays where the work happens.