Terms of Service

§ 1 Scope

These terms apply to all agreements between Worktastic GmbH ("Provider") and the customer regarding use of the Worktastic.io software-as-a-service platform.

Conflicting customer terms are not accepted unless expressly agreed in writing.

§ 2 Subject matter

The Provider grants access to a cloud-based business platform including modules such as CRM, messaging, forms, files, knowledge base, email marketing and automation. Features depend on the selected plan.

§ 3 Registration and account

• Registration requires accurate information.
• Credentials must be kept confidential.
• The customer is responsible for all activity under their account.
• The Provider may suspend accounts for violations of these terms.

§ 4 License

The Provider grants a non-exclusive, non-transferable, time-limited right to use the platform within the booked plan.

Sublicensing or sharing access with third parties requires Provider consent.

§ 5 Customer obligations

• Compliance with applicable laws, including GDPR
• No storage or distribution of unlawful content
• No disruption of the platform or security mechanisms
• Regular backup of business-critical data

§ 6 Pricing and payment

Prices shown on the website at the time of order apply. All prices exclude VAT unless stated otherwise.

Invoices are due within 14 days unless otherwise agreed.

§ 7 Availability and maintenance

The Provider strives for high platform availability. Planned maintenance will be announced in advance where possible.

Uninterrupted availability is not guaranteed unless a separate SLA is agreed.

§ 8 Term and cancellation

Trials end automatically unless a paid plan is selected.

Paid subscriptions renew automatically for the respective term unless cancelled in time.

The right to extraordinary termination for good cause remains unaffected.

§ 9 Liability

The Provider is fully liable for intent, gross negligence and injury to life, body or health.

For slight negligence, liability is limited to breach of essential contractual obligations and foreseeable, typical damage.

Liability for data loss is limited to the typical recovery effort that would have arisen with proper customer backups.

§ 10 Data protection

Processing of personal data is governed by our Privacy Policy. Where the customer processes personal data on our platform, the parties enter into a data processing agreement pursuant to Art. 28 GDPR.

§ 11 Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Place of jurisdiction for disputes is Berlin, Germany, where permitted by law.

If individual provisions are invalid, the remaining provisions remain in effect.